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Terms and Conditions

Definitions

1.1. In these Terms, the following definitions apply:
Business Day(s): Any day, excluding Saturdays, Sundays, or public holidays, when banks in London are open for business.
Conditions: The terms and conditions outlined in this document, subject to amendments as specified in clause 14.
Contract: The agreement between MedBike Limited and the Customer for the purchase of Goods or Services in accordance with these Conditions.
Customer, you, your: The individual or entity purchasing Goods or
Services from MedBike Limited.
Event Outside Our Control: An event, as defined in clause 13, that is outside the reasonable control of MedBike Limited, impacting its ability to perform obligations.
Goods: The products (or any part of them) listed in the Customer’s Order.
MedBike Limited, we, us, our: MedBike Limited, a UK-based company registered at [Insert Address], operating under the MedBike brand.
Order: The request made by the Customer for Goods or Services through the MedBike website or other official ordering channels.
Services: The services (or any part of them) as detailed in the Order, such as e-bike servicing or repairs.
Website: MedBike Limited’s online platform available at https://med-bike-co-uk.stackstaging.com/ and any associated digital tools used to place orders or access services.
1.2. In these Conditions, the following rules apply:
1.2.1. “Person” refers to any individual, corporation, or unincorporated entity (whether or not it has a separate legal identity).
1.2.2. References to “a party” include their personal representatives, successors, or those they have assigned rights to.
1.2.3. Terms like “including,” “include,” “in particular,” or other similar phrases are meant to be illustrative and do not restrict the meaning of the words before them.
1.2.4. “Writing” or “written” includes e-mails and electronic communications.

2. The Contract
2.1. When you place an Order through our Website, you are making an offer to purchase Goods or Services in accordance with these Terms and Conditions. Please ensure you review your Order carefully before submission, as it is your responsibility to verify that the details are accurate. You may only place an Order if you meet the required legal age to purchase the Goods or Services.
2.2. Any confirmation email, order acknowledgment, or other electronic communication from us acknowledging receipt of your Order does not signify acceptance of your Order. A Contract will only be formed when:
(a) Payment for the Goods or Services has been received by us; and
(b) Where applicable, the Goods have been dispatched, and a dispatch confirmation has been sent to you; or
(c) Where applicable, the Service(s) have been completed.
2.3. All Orders placed through the Website are subject to stock and service availability, as well as the validation checks outlined in clause 5. In the rare event that you are able to place an Order for an out-of-stock item, or if we need to amend or cancel a booking for Services, we will contact you promptly to discuss the next steps. If your Order is cancelled, you will receive a full refund.
2.4. We only accept Orders originating from and intended for delivery within the United Kingdom.
2.5. Services booked for specific Goods (e.g., e-bikes) are only valid for the vehicle specified at the time of the Order. These services are non-transferable to alternative vehicles. To ensure efficient service, we may, at times, partner with trusted external providers for certain Services. This does not affect your statutory rights, and your Contract remains with Medbike Limited.
2.6. We will keep records of your Order in our system. Should you wish to review these details, they can be provided upon request by our customer service team.
2.7. Your Order Confirmation will inform you which division of Medbike Limited is responsible for the fulfilment of your Goods and/or Services, based on the nature of your Order and the delivery method chosen.

3. Product Information
3.1. The Goods and Services offered are as described on our Website. We reserve the right to update or modify these descriptions as necessary.
3.2. The images of Goods on the Website are intended for illustrative purposes only. While we make every effort to ensure accurate color representation, variations in color may occur due to differences in photography, digital processes, or the settings of your display device.
3.3. All provided measurements and weights are approximate and intended as a general guide.
3.4. Any buyer’s guides, sales advice, and other helpful articles provided on our Website are intended to assist you in your purchasing decisions. These resources are for informational purposes only. Should you have any doubts or need specific guidance, we encourage you to consult an appropriate professional. We accept no liability for any loss, damage, or injury resulting from following the advice provided.
3.5. If any errors occur in the pricing or description of Goods or Services, we reserve the right to correct the error. In such cases, a contract will not be considered concluded, and you will not be required to proceed with the purchase. If your order is affected, we will cancel it and issue a full refund. Our liability will be limited solely to the repayment of any funds you have already paid.

4. Price Information
4.1. Unless otherwise stated, the price for the Goods and Services is the amount displayed on our Website at the time you submit your Order. All prices are listed in Pounds Sterling.
4.2. The price of the Goods does not include delivery fees, which will be provided during the checkout process, before you confirm your Order.
4.3. Due to the nature of certain Services, additional charges may apply if extra work is required on a vehicle (for example, during a service). These charges must be paid upon vehicle collection. We will always obtain your prior consent before performing any additional work.

4.4. The prices listed on the Website apply exclusively to online purchases. Prices and promotions available online may differ from those in physical stores or garages, and Service prices may vary based on location.
4.5. If the price displayed online is lower than the price in our store or Garage, you are eligible for a Price Match.
4.6. Special offers and promotions advertised through external media channels, such as the press or social media, may not apply to purchases made on the Website unless specifically stated. All offers are subject to availability and may only be available while stocks last.
4.7. Offers cannot be combined with other promotions. If multiple offers are available on the same product, the offer providing the greatest discount will apply. Voucher codes cannot be combined with any other promotion. Proof of membership for discount eligibility may be requested. Offers are only valid at the time of purchase

5. Payment Information
5.1. MedBike Limited accepts payments through PayPal and most major credit or debit cards that are registered to UK addresses. We are unable to process any other form of payment for online purchases. For further details about available payment methods, please refer to our payment information page.

6. Delivery of Goods
6.1. For information regarding delivery methods, charges, geographical restrictions, and expected delivery times, please refer to our delivery page.
6.2. We may deliver your Goods in separate instalments, which will be invoiced and paid for individually. Each instalment will be treated as a separate contract. A delay or defect in one instalment does not entitle you to cancel any remaining instalments.
6.3. Delivery dates are approximate, and we cannot be held liable for any costs arising from delivery delays. Third-party couriers may deliver direct orders between 7am and 9pm.
6.4. Delivery will be considered complete once the Goods have been delivered to the address you provided in your Order.
6.5. The Goods will be your responsibility from the moment they are delivered to you.
6.6. If the courier is unable to deliver the Goods, they may attempt to deliver to a neighbour, redeliver the next day, leave a card for you to arrange a suitable redelivery time, or leave the parcel at your local Post Office for you to collect.
6.7. We will not be liable for any delays or failure to deliver Goods caused by an Event Outside Our Control or by your failure to provide adequate delivery instructions or other relevant information.
6.8. If we fail to meet the estimated delivery date for your Goods, or in the absence of an estimated date, fail to deliver within 30 days after dispatch confirmation, you may cancel your Order and receive a full refund. This applies to the full Order or part of it, unless we inform you that partial deliveries would significantly reduce the value of the Goods.

7. Return and Refund Policy

7.1. General Return Guidelines

  • You have 14 days from the date of delivery to request a return or refund if you change your mind. Items must meet the following conditions for a return:
  • A restocking fee of £200 will apply and return postage is not covered 
  • Unworn and unused, with no more than 10 km on the display for ebikes.
  • All accessories (charger, keys, hardware, etc.) must be included, and the item must be in its original packaging.
  • Proof of purchase is required for all returns.

7.2. Non-Returnable Items

The following items are not eligible for return:

  • Damaged items caused by human error or mishandling.
  • Products purchased from unauthorized resellers.
  • Personalized products (e.g., custom-built bikes or accessories).

7.3. Refunds

Refunds will be processed within 3–5 business days after the returned item has been inspected and accepted for return.

7.4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is faulty or misdescribed.
  • If faulty or defective items are reported within 14 days of receipt, return shipping will be covered by MedBike.

7.5. Quality Issues

For faulty or defective items:

  • Within 14 days: You may receive a free return or exchange.
  • After 14 days: Returns are not accepted, but our support team may assist in coordinating repairs.

7.6. Conditions for Denial or Deductions

Refunds may be denied or reduced if:

  • The product does not meet the return eligibility criteria.
  • The product is returned damaged, shows wear and tear, or is missing parts.

7.7. How to Request a Return or Refund

  • To initiate the return process, contact MedBike customer service via email or phone.
  • Once your return is approved, you will receive instructions on how to return the item.
  • Items sent without prior approval will not be accepted.

8. After-Sales Service and Guarantees
8.1. Manufacturer’s Guarantees and Service

Where applicable, details of any manufacturer’s guarantees or service arrangements will be provided with your purchase. After-sales service, warranty claims, and guarantee inquiries (excluding refunds) will be handled by MedBike’s customer service team. For refund information, please refer to our Return and Refund Policy

8.2. Warranty Terms

Unless otherwise specified, all warranties are non-transferable and apply solely to the original customer. If you purchase Goods with a MedBike warranty, it guarantees that the Goods will be functional for the duration of the warranty period. If you replace the Goods within the warranty period, the original warranty will not reset, and you will only benefit from the remainder of the original warranty period. This does not affect your statutory rights in the case of faulty or misdescribed Goods.

8.3. Additional Warranty Information

For more information on the warranties offered by MedBike, please refer to the relevant product page or contact our customer support.

9. Complaints and Queries
9.1. Customer Service

If you are dissatisfied with any aspect of our service, discover a fault with our website, or have questions regarding an online order, please contact MedBike customer support. We will do our best to resolve any issues promptly.

9.2. Website Availability

Access to our website may occasionally be restricted due to product updates, feature introductions, maintenance, or repairs. We will aim to restore full functionality as quickly as possible.

9.3. Third-Party Sites

If you are directed to our website from a third-party site, please be aware that these sites are independent of MedBike. We are not responsible for the content or operations of these sites, and you should review their terms and conditions.

10. Safe Shopping Guarantee
10.1. Secure Online Shopping

We have implemented strong security measures to ensure your shopping experience is as safe as shopping in person at a MedBike store. All personal information sent over the internet is encrypted via our secure server software. Your order may involve multiple transmissions over the internet, but rest assured, it is always encrypted.

10.2. Data Security

While MedBike strives to protect your personal information, we cannot guarantee the complete security of online data transmission. You accept the inherent risks of sharing personal information online. MedBike will not be held responsible for any security breaches unless caused by our negligence. For more details, please refer to our Privacy Policy.

10.3. External Links

Please note that if you click a hyperlink marked with this icon ” on our website, you will be redirected to an external website that may have a different privacy policy in place. Please review the privacy policy of the external site before providing any personal information

11. Liability
11.1. Responsibility for Loss or Damage

If we fail to meet our obligations under these Terms and Conditions, we will be responsible for any loss or damage that is a predictable outcome of our failure or negligence. Loss or damage is considered predictable if it was either an obvious consequence of our actions or something both you and we anticipated when the Contract was formed.

11.2. Intended Use of Goods

Unless specifically agreed otherwise in writing, the Goods and Services provided by MedBike Limited are designed for private and personal use only. By purchasing from us, you agree not to use the Goods for commercial purposes, resale, or in a business setting. MedBike Limited accepts no responsibility for loss of income, interruption of business, or missed business opportunities resulting from such use.

11.3. Exclusions to Liability

We do not exclude or limit liability in the following circumstances:

(a) Death or personal injury caused by negligence on our part;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of statutory rights as outlined in sections 9, 10, 11, or 17 of the Consumer Rights Act 2015; and
(d) Claims arising under the Consumer Protection Act 1987 for defective
products

12. Events Beyond Our Control
12.1. Exclusion of Liability for Unforeseeable Events

MedBike Limited cannot be held liable or responsible for any failure to fulfill, or delays in fulfilling, our obligations under a Contract due to circumstances beyond our reasonable control. Such circumstances, referred to as “Events Beyond Our Control,” include but are not limited to:

  • Strikes, lockouts, or other industrial disputes involving third parties;
  • Civil unrest, riots, invasions, terrorist acts, or threats thereof;
  • War (declared or not) or preparations for war;
  • Natural disasters such as fire, storms, floods, earthquakes, or epidemics;
  • Failures of public or private transportation networks or telecommunication systems;
  • Any other unforeseeable and uncontrollable event preventing normal operations.

12.2. Consequences of Events Beyond Our Control

If such an event occurs, we will inform you promptly and take reasonable steps to minimize the impact. However, our contractual obligations will be suspended for the duration of the event, and timelines for performance will be extended accordingly.

13. Changes to Our Terms and Conditions
13.1. Updates to Terms

MedBike Limited reserves the right to update or modify these Conditions from time to time. The version of the Conditions in effect at the time you place your Order will apply to the Contract between you and us.

14. Communications Between Us
14.1. How We Will Communicate

Any notices or formal communication under the Contract must be made in writing (including via email) and addressed to the recipient’s last known contact details. Acceptable delivery methods include hand delivery, post, recorded delivery, courier services, or email.

14.2. Timing of Communications

Notices are considered received as follows:

  • If delivered by hand, at the time of delivery;
  • If sent by first-class post or recorded delivery, by 9:00 am on the second business day following postage;
  • If delivered by courier, upon receipt confirmation;
  • If sent by email, on the next business day after transmission.

14.3. Legal Proceedings

This clause does not affect the service of legal proceedings or other formal legal documents, which must adhere to established legal protocols.

15. General Terms
15.1. Transfer of Rights

We may transfer our rights and obligations under the Contract to another entity, but this will not impact your rights under these Conditions.

15.2. Assignment by You

You may only transfer your rights or obligations under these Conditions with our written consent.

15.3. Third-Party Rights

This Contract is exclusively between MedBike Limited and the customer. No third party has any rights to enforce its terms.

15.4. Severability

If any part of these Conditions is found to be invalid or unenforceable by a court or authority, the remaining Conditions will remain valid and enforceable.

15.5. Waiver of Rights

If we do not enforce our rights under these Conditions immediately, it does not mean we have waived those rights. Any waivers will be explicitly provided in writing.

15.6. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by English law. Legal proceedings will be subject to the jurisdiction of the courts of England and Wales. However, residents of Scotland or Northern Ireland may bring proceedings in their local jurisdictions if preferred